Delete it in the app
- iPhone: open the Profile tab, tap Settings, scroll down and tap Delete account, then confirm.
- Android: open the You tab, tap Settings, then Delete account. Tick the confirmation and sign in again when asked.
Delete it without the app
Email support@trailspals.com from the email address on your account with the subject "Delete my account". We confirm the request with you and delete the account within 30 days, usually much sooner.
What is deleted
Your sign-in account and profile, your journeys and GPS tracks, the photos, audio and notes on them, comments, pal requests and connections, Guardian plans and watch links (shared links stop working), SOS requests, Trail Companion updates, invite codes, purchase records and the usage events tied to your account.
Copies held in our database backups expire on their normal schedule and are not restored. If you find anything left that you want removed, write to us.
Subscriptions
Deleting your account does not cancel a TrailsPals Pro subscription. Cancel it first in the App Store (iPhone: Settings → your name → Subscriptions) or in Google Play (Play Store → Payments & subscriptions → Subscriptions).
Questions: see the privacy policy or write to support@trailspals.com.